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Due to the nature of treatment and the inability to have physical distancing during an appointment, safety protocols are placed, as required by the governing bodies and approved by the PHO, to keep our patients and our staff as safe as possible in the wake of COVID-19. We acknowledge that we cannot completely eliminate all risk, but will do our absolute best to reduce the risk of COVID-19 transmission.
To do so, here’s what you can expect at your future appointment:
• Prior to your arrival for treatment, you are required to complete a pre-screening using the “BC COVID-19 Symptom Self-Assessment Tool” on your phone/email. This is available on your booking account online or can be accessed through the text message being sent out.
• As per our governing colleges, it is MANDATORY to wear a mask to your appointment and at all times while outside the treatment room. This includes reception, hallways, and bathrooms. Please bring your own masks. Our staff will also be wearing masks at all times. With consent between you and your therapist, masks within treatment rooms can be removed.
• You will notice that we no longer have a waiting area – we will be using a virtual check-in procedure. Please clink the link in your reminder to check-in or text 604-227-8537 “HERE.” After confirming that the message has been received, we will text you back once your therapist is ready. Be assured that our area is completely sanitized and social distancing practices are in place to safely bring you to your treatment room.
• Unless you require assistance, you must arrive to your appointment unaccompanied (this includes children).
• For now, bookings will be rolling 2 months out – a shorter period due to regular change in conditions. Please note that the massage prices have been updated as well.
For our complete COVID-19 response and safety plan, please visit our website or contact us to email you a copy of it. We will be happy to help you.
Welcome to our online booking site
Kinesiology - Active Rehab
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